I requested a 60% refund and instead, they just refunded my pre-order payments via PayPal...which was significantly less than what I asked for. Not to mention the fact that in the time since I made the pre-payment, the dollar's strength against the pound has gained so much that I've actually lost a bunch of money by getting the refund that way. I have followed up, but I don't expect them to do anything without being forced to via litigation. The Bitcoin I paid them for final payment is long gone.
I'm seriously considering pursuing something in small claims, using the methods described on the fightalpha site. I'm wondering if anyone outside the UK has had success with this - I'm in the states.
Obviously knew it was a risk going into pre-orders, so I went into it with my eyes open - but Alpha-T seemed to be on the up and up for the bulk of the year. Unfortunately as things have gone further and further south and their business practices have gotten more and more sketchy, I've started to become real suspicious of them. The fact that they are radio silent now and we've had so many delays, and they're giving out partial refunds to people, makes me strongly suspect that what they've actually done is made everyone pay for the production of their hardware, which they can now deploy themselves to mine with...while paying none of the costs, themselves. Meanwhile, perhaps thousands of customers are left swinging in the wind. I fully expect "Alpha Technology" as an ongoing concern to shut down before the end of the year, while the "Brothers Akram" continue to mine with the hardware we all paid for.
If this could be proved, I'd love to see a massive takedown happen. I gave them the benefit of the doubt longer than most, but I've become extremely suspicious of their motives and business practices.